Tuesday, 01 September 2015
Tuesday, 01 September 2015 00:37:00 (AUS Eastern Standard Time, UTC+10:00)

Work smarter, not harder, by attending short REST Professional webinars, free of charge from the comfort of your office. To take advantage of these webinars, all you need is a computer, internet connection and speakers or a phone.

Register now for an upcoming session.

 Wednesday, 05 August 2015
Wednesday, 05 August 2015 16:39:14 (AUS Eastern Standard Time, UTC+10:00)

Please be advised that the entire Rockend  team will be participating in an off-site training conference on Friday the 7th of August.

As such, all regular support services will be unavailable from:

Thursday 6th August – CLOSED from 5:00pm Sydney time

Friday 7th August – CLOSED all day

We appreciate your understanding.

Don’t forget that our Knowledgebase is available 24/7 - http://kb.rockend.com/help

 Friday, 24 July 2015
Friday, 24 July 2015 06:28:00 (AUS Eastern Standard Time, UTC+10:00)

Please be aware that Microsoft is no longer supporting the Windows Server 2003/R2 product set and as such it has been removed from Rockend’s Minimum System Requirements list.

If you are using a Windows Server 2003-R2, we recommend that you upgrade as soon as possible. For full details about Windows XP, please visit the Microsoft website.

 Wednesday, 08 April 2015
Wednesday, 08 April 2015 17:09:47 (AUS Eastern Standard Time, UTC+10:00)

REST Professional Version 12.0.09 is available for download. Now may be a good time to do a health check on your technical infrastructure. It is easy to forget that the network set up is an integral part of your business.

Remember that the faster your server or PC is, the faster REST Professional will be able to process data. A healthy network will also minimise Run-time Errors, Ghost Users, Data Time-Outs and System Recovery Failures.

Take a moment to ensure that the performance of your system is suitable for your agency operations and that you are running an optimal environment for REST Professional. Click to view these helpful documents:

REST Professional System Requirements

REST Professional Network Troubleshooting Guide

 Wednesday, 11 February 2015
Wednesday, 11 February 2015 11:11:20 (AUS Eastern Standard Time, UTC+10:00)

Work smarter, not harder, by attending short REST Professional webinars, free of charge from the comfort of your office. To take advantage of these webinars, all you need is a computer, internet connection and speakers or a phone.

Register now for an upcoming session.

 Sunday, 06 July 2014
Sunday, 06 July 2014 16:26:00 (AUS Eastern Standard Time, UTC+10:00)

While reviewing your Income & Expenditure reports, if you find a transaction that has the wrong BOMA (Chart of Account) code, you can easily rectify that code by following the steps below:

1. Do a quick backup of your current data

2. Go into Other > Utilities > Update transaction

3. Bring up the owner who has the wrong transaction code

4. Select the month and year that the wrong transaction occurred in

5. Click on ‘Search F5’ to view all the transactions within the selected period

6. Locate the transaction with the wrong BOMA code, highlight the wrong transaction and click on the ‘Change’ button

7. In the field ‘New BOMA Code’ enter the correct BOMA code and then select ‘Save F12’ to save your changes

You can also download these steps in the Knowledgebase.

 Monday, 23 June 2014
Monday, 23 June 2014 00:00:00 (AUS Eastern Standard Time, UTC+10:00)

NOTE: Please ensure your property management accountant/bookkeeper receives this message.

The End of Financial Year process can be a stressful time for portfolio bookkeepers and property managers. To assist you in preparing your office for this process, we have created a short, 90 minute online course for only $66 per person. Places are limited so book today to avoid disappointment.

Learn more about EOFY 2014 Online Course
Download the brochure or Book Online

If you are unable to attend the course,
Download the End of Financial Year Procedure
This document is also available on the Knowledgebase.

As always, the Support Team is ready to assist you this End of Financial Year. Should you have any questions, save time by logging a support call via the Rockend Customer Lounge or call 1300 657 700.

Kind regards,
The Rockend Team

 Monday, 16 June 2014
Monday, 16 June 2014 15:03:00 (AUS Eastern Standard Time, UTC+10:00)

NOTE: Please ensure your property management accountant/bookkeeper receives this message.

The End of Financial Year process can be a stressful time for portfolio bookkeepers and property managers. To assist you in preparing your office for this process, we have created a short, 90 minute online course for only $66 per person.

Learn more about EOFY 2014 Online Course
Download the brochure or Book Online

If you are unable to attend the course,
Download the End of Financial Year Procedure
This document is also available on the Knowledgebase.

As always, the Support Team is ready to assist you this End of Financial Year. Should you have any questions, save time by logging a support call via the Rockend Customer Lounge or call 1300 657 700.

Kind regards,
The Rockend Team

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